Dealing with Difficult Conversations: A Tradesman’s Guide to Managing Employees

No tradesman enjoys difficult conversations, whether they're about poor performance, attitude issues, or attendance problems. But addressing these topics clearly and quickly helps keep your trades business running smoothly.

Here's your easy guide to managing difficult conversations effectively:

Why You Can't Avoid Difficult Conversations

Avoiding tough conversations can lead to bigger problems. Small issues left unresolved can quickly become bigger headaches.

Easy Steps to Handle Difficult Conversations:

Step 1: Prepare in Advance

Think about what you want to say beforehand. Being clear in your mind helps you stay calm and focused.

Step 2: Talk Privately

Always discuss sensitive topics privately to avoid embarrassment or defensiveness. A private setting makes everyone more comfortable.

Step 3: Stay Calm and Clear

Keep your tone calm and professional. Clearly explain what the issue is and why it needs addressing. Stick to facts and avoid blaming or personal comments.

Step 4: Allow Employee Response

Give your employee the chance to respond. Listen carefully to their side of the story—it shows respect and fairness.

Step 5: Agree on Next Steps

Clearly outline what's expected going forward and agree on how improvements will be measured. Clear expectations prevent future misunderstandings.

Step 6: Follow Up

Check-in regularly to ensure the issue is resolved. A quick follow-up shows you're serious about resolving the problem.

Common Mistakes to Avoid:

• Letting emotions take over: Stay calm and professional.

• Being unclear or vague: Clearly state the issue and desired outcomes.

• Avoiding follow-up: Regular follow-ups reinforce positive change.

  
  

Making Difficult Conversations Easier

Having difficult conversations doesn't have to feel overwhelming. Follow these straightforward steps, and you'll quickly resolve issues, helping your business run smoother.

Need more support handling tricky conversations or HR matters?

Book a call today using this link to see how our Tradesman HR Service can help protect you and your business.